Please find below some of our most Frequently Asked Questions (FAQs).

If your question isn't answered here, or if you would like to get in touch you can email Natilie at


How much will shipping cost?

Free Carbon Nutral Shipping for all USA orders over $100
Flat Rate Carbon Nutral First Class Shipping $5 for orders under $100
For more shipping information, visit the shipping page here.

How long will it take to receive my order?

All orders placed before 1pm PST time are dispatched between 1-3 business days. Please note: during busy periods or during a new collection launch or sale, there may be some delays. Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email me. Deliveries are sent during normal business hours Monday to Friday.

How can I track my item?

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Will there be delays?

During sale events or durning a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.

What can I do if my promo code is not working?

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please email me.

How can I use a gift voucher/promo code?

After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order.

How will my order be packaged?

Whether you are shopping for yourself or a loved one, I want each and every order to feel like a special gift! Your order will be sent in our signature black leather Sculptress pouch. I concisely choose to use minimal packaging. 
All orders are shipped with recycled kraft boxes and recycled packing paper.
We thank you for choosing to walk a little lighter on this earth.

Do you offer returns or exchanges?

Yes, I offer 30 day returns on all items. For all information regarding returns, please visit the Returns page here.

Can I Change My Order?

As I start processing orders immediately after they are placed, I am not able to make any changes or cancel orders once they are placed.

Can I ship to a PO Box or Hotel?

Within the USA, we can ship to a PO Box, but sadly cannot ship to hotels.
If you are shipping outside of the USA we cannot ship to PO Boxes or Hotels.

Will I have to pay for customs and duties?

Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Sculptress is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

What do I do if I receive a faulty/incorrect item?

Please email me ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.