Returns and Exchange Policy
I want you to be completely satisfied with your online purchase. If you change your mind for any reason, I will gladly accept a return of any full priced or sale item subject to the following conditions:
the item must be returned within 30 days of purchase together with original proof of purchase. I suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
items must be returned in original condition, unworn, unaltered, and with their tags attached;
Gift Vouchers – Gift Vouchers may not be returned.
If you have received a Gift With Purchase, the gift must also be returned otherwise the value of the gift will be deducted from your refund.
If you have any questions regarding your return, please contact natilie@sculptressjewelry.com
How do I return an item?
To return an item, I need to provide you with a RMA Number.
Please complete the Return Request Form here.
I will reply with your RMA Number within two to five business days, and will also provide you with the address to send your return to.
Please Note: Your RMA Number must be clearly marked on the front of your returned parcel.
For a refund, your return must be in original condition with their tags attached.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed.
You will receive email notification of the status of your refund once finalized.
I do not refund initial shipping charges for items returned, other than for faulty items. Sculptress is not liable for the loss of products being returned. I recommend using a traceable delivery method and saving your tracking number.
How will I be refunded?
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
I endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalized.
What if my item is faulty?
I’m so sorry if an item you received is not in perfect condition. Please complete the Return Request Form here. I may replace the item if the stock is available or give you a refund upon receiving your faulty item back. I also have a 3 Month Warranty period on all of my pieces; please note this excludes fair wear and tear.
What if I receive an incorrect item?
If you have received an item you did not order, please email me at natilie@sculptressjewelry.com so I can resolve this for you.
What if my order goes missing?
If you order has gone missing, please email me at natilie@sculptressjewelry.com so I can resolve this for you. Please note, due to insurance limitations, if your parcel is deemed lost in transit, I currently reserve the right to process a refund in lieu of shipping a replacement order. Parcels acknowledged as lost in transit by Sculptress will be reimbursed minus any logistics charges incurred due to customer error.
Do I have to pay for shipping my return?
For any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Can I exchange an item?
Due to the limited nature of our pieces, I do not offer exchanges on any items. If you would like a different size or item, I recommend purchasing the new item and following the returns process for a refund.
